Our Term & Conditions
Terms & Conditions
All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website or by such other means as we may permit) are subject to acceptance by us either (as applicable): (i) by delivery of the goods to you; or (ii) by providing the goods you have purchased to you at the counter, at which point a legally binding contract is constituted between you and us.
The processing of your payment and acknowledgement of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order
All goods shall remain the property of the seller until the balance had been paid in full. If a check payment has been made by purchaser for goods it shall not be treated as payment in full until it has cleared.
Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.
All items returned for exchange, credit or refund should be returned within 14 days of invoice and with prior notification.
All returns should be accompanied with a copy of the original invoice and in the original condition it was in when purchased with all packaging undamaged.
If the item is found to be in a non re-sale or stock able condition we will not accept the return and send the item back, the customer will be liable for charges.
Agreed refunds, credits and exchanges will be reimbursed as soon as possible within a maximum period of 30 days.
If an Item has been incorrectly ordered by the customer or unwanted goods returned with or without prior notification during the 14 day period from invoice, the customer will be liable for the delivery charges and a re-stocking charge of 20% will be charged.
Any goods which have been specially ordered or made to order cannot be returned unless the item is faulty and pending a warranty check. If found to be faulty or there is a warranty issue we will be liable for the return costs. Any Special order item returned without prior notification will be returned to the customer who will be liable for charges.
Any Item which is found to be faulty must be returned in its faulty condition. Any attempt to repair or fix the item will make any warranty void and we can not accept a return or exchange.
This does not affect your statutory rights.